Terms of Service

Last updated: 1 September 2026

These Terms of Service (“Terms”) govern your use of Vivaha, a matrimony application operated by Eleven-Eleven Works LLC (“we,” “us,” or “our”), a limited liability company based in Chicago, Illinois, USA. By creating an account or using Vivaha, you agree to these Terms in full. If you do not agree, do not use the app.

1. Adults Only — 18+ Requirement

Vivaha is exclusively for adults aged 18 and older. You must be at least 18 years of age to create an account, access features, or use the platform in any way. By registering, you represent and warrant that you meet this age requirement. Accounts found to belong to users under 18 will be immediately and permanently terminated.

2. User Eligibility and Account Responsibility

By using Vivaha, you represent that:

  • You are at least 18 years old
  • You have the legal capacity to enter into a binding agreement
  • You will provide accurate, current, and complete information during registration and keep it up to date
  • You are solely responsible for all activity that occurs under your account
  • You will keep your login credentials confidential and not share your account with others

You are responsible for ensuring that your use of Vivaha complies with all applicable laws in your jurisdiction.

3. Prohibited Conduct

The following conduct is strictly prohibited on Vivaha. Violation of any item below may result in immediate account suspension or termination, and may be reported to law enforcement. Our Acceptable Use Policy sets these rules out in full and forms part of these Terms:

  • Using Vivaha if you are under 18, or allowing anyone under 18 to use your account
  • Committing, planning, promoting, facilitating, or encouraging any illegal act, or aiding, abetting, or encouraging anyone else in doing so
  • Posting sexually explicit content — including nudity, pornography, or sexually explicit descriptions — in a profile photo, profile text, or anywhere else
  • Any form of child sexual abuse or exploitation (CSAE/CSAM), or any sexualised depiction of a minor, real or generated (see Section 4)
  • Depicting, promoting, glorifying, or threatening sexual violence
  • Sharing non-consensual sexual content, including intimate images shared without the consent of everyone shown in them
  • Human trafficking, sexual exploitation, or facilitating, advertising, recruiting for, arranging, or encouraging either
  • Aiding, abetting, or encouraging abuse — including sexual abuse, domestic abuse, or abuse of a child or a vulnerable adult — whether it would occur on Vivaha or elsewhere
  • Fraud or scams of any kind, including romance fraud, advance-fee requests, investment or cryptocurrency solicitation, or any request for money or financial details under a false pretext
  • Exploiting another user — financially, sexually, or otherwise — or targeting anyone because they appear vulnerable
  • Impersonating any person or entity, or misrepresenting your identity or affiliation
  • Harassing, threatening, stalking, or intimidating other users
  • Sending unsolicited commercial messages (spam)
  • Posting false, misleading, or defamatory content
  • Collecting or harvesting personal data of other users without consent
  • Using the platform for any commercial purpose not expressly authorized by Eleven-Eleven Works LLC
  • Attempting to gain unauthorized access to the platform, servers, or accounts
  • Transmitting malware, viruses, or any other harmful code
  • Violating any applicable local, national, or international law or regulation

4. Prohibition of Child Sexual Abuse and Exploitation (CSAE)

Vivaha has an absolute zero-tolerance policy for Child Sexual Abuse and Exploitation (CSAE). The following are explicitly and strictly prohibited:

  • Child Sexual Abuse Material (CSAM) — any content that sexually depicts or exploits minors
  • Grooming — cultivating trust with a minor for purposes of exploitation or abuse
  • Sextortion — coercing or threatening any person, especially a minor, using sexual content
  • Child trafficking — any recruitment, facilitation, or participation in the trafficking of minors
  • Sexual solicitation of minors — any request for or offer of sexual content or contact involving anyone under 18
  • Sexualized content involving minors — any material that depicts, describes, or sexualizes a person under 18
  • Facilitation of the above — including linking, sharing, or distributing prohibited content

Any user found to have engaged in CSAE-related conduct will be permanently banned, relevant evidence will be preserved, and the matter will be reported to the National Center for Missing & Exploited Children (NCMEC) CyberTipline and law enforcement as required by law.

5. Reporting Abuse

If you encounter content or conduct that violates these Terms — including any suspected CSAE violation — please report it immediately:

  • In-app: Use the report button available on every user profile
  • Email: support@11-11works.com with subject line Abuse Report or Child Safety Report

We review all reports promptly and treat child safety reports with the highest priority.

If someone is in immediate danger, contact your local emergency services first. Vivaha is not an emergency service and cannot intervene in a situation as it happens.

Law enforcement

Where we identify conduct on Vivaha that may be criminal, Eleven-Eleven Works LLC cooperates with law enforcement: we may report the matter, preserve the relevant account records, and disclose account information where required by law or by valid legal process. Confirmed or credible child sexual abuse material is reported to the National Center for Missing & Exploited Children (NCMEC) CyberTipline, and to the equivalent authority in other jurisdictions where we operate — see our Child Safety & CSAE Policy.

Law-enforcement requests — preservation requests, subpoenas, court orders, and emergency disclosure requests — should be sent to support@11-11works.com with the subject line Law Enforcement Request, or by post to the address in Section 12. Please identify the agency, the legal basis, and the account concerned. We respond to valid requests as the law requires, and we disclose no more than the request and the law oblige us to.

Reports and their evidence are retained even if the reported account is deleted, so that deleting an account cannot erase a record of abuse.

6. Content You Post

You retain ownership of content you submit to Vivaha. By posting content, you grant Eleven-Eleven Works LLC a limited, non-exclusive, royalty-free license to use, display, and distribute that content solely for the purpose of operating the Vivaha platform. You represent that you have all necessary rights to the content you post and that it does not violate these Terms or any applicable law.

We reserve the right to remove any content that we determine, in our sole discretion, violates these Terms or is otherwise harmful to the community.

7. Vivaha Premium — Subscriptions, Billing, and Cancellation

Vivaha is free to join and to use. Some features are offered as part of an optional paid subscription, Vivaha Premium. You never have to buy Premium to create a profile, browse profiles, or express interest in someone.

Where you buy it is who bills you

Premium can be bought in three places, and a different company bills you in each:

  • On the web — billed by Eleven-Eleven Works LLC through Stripe, our payment processor, and charged to the payment method you enter at checkout
  • On iPhone or iPad — billed by Apple through your App Store account
  • On Android — billed by Google through your Google Play account

You can hold only one Premium subscription per account at a time. If a subscription bought in one of those places is still active, we will not let you start a second one somewhere else — cancel the first, and buy again once it has ended. We cannot cancel, change, or refund an Apple or Google subscription for you; only the store that billed you can do that.

Price, billing period, and taxes

The price and the billing period — monthly or annual — are shown to you before you confirm the purchase, and the price shown at that moment is the price that applies. Prices are in US dollars unless the checkout page says otherwise, and any applicable taxes are calculated and shown at checkout. Current prices are published on our Premium Pricing page.

Automatic renewal

A Premium subscription renews automatically. At the end of each billing period it renews for another period of the same length, at the then-current price, and your payment method is charged — until you cancel it. Your current renewal date is shown on the Premium page inside Vivaha at any time.

If we change the price of a subscription, we will tell you before the change takes effect, and the new price applies from your next renewal — never to a period you have already paid for. You are free to cancel before then.

If a renewal payment fails, Premium features stop being available while the payment is retried. If the payment is then collected, Premium resumes; if it is not, the subscription ends and your account continues with the free features.

Cancelling

You can cancel at any time. Cancellation takes effect at the end of the billing period you have already paid for — your Premium features stay available until that date, and you are not charged again. Cancel in the same place you bought it:

  • Bought on the web — open Premium in Vivaha and choose to manage your subscription, which opens the Stripe billing portal, where you can cancel or update your payment method
  • Bought on iPhone or iPad — Settings → your name → Subscriptions
  • Bought on Android — Google Play Store → Menu → Subscriptions

If you bought Premium on the web, deleting your Vivaha account also cancels that subscription and no further payment is taken. If you bought it through Google Play or the App Store, deleting your account does not cancel it and does not stop future charges: the store bills you and only you can cancel there, so do that first. Deleting your account never produces a refund. Our Delete Your Account page explains this in more detail.

Refunds

Our Refund Policy sets this out in full, including failed payments, account deletion, and your statutory rights. In summary: except where the law requires otherwise, payments are non-refundable, and cancelling does not produce a refund or a partial refund for the remainder of a period you have already paid for. Refunds for a subscription bought through the App Store or Google Play are handled by Apple or Google under their own policies, not by us. Nothing in this Section limits any right you have under the consumer law of your own country that cannot be waived — including, where it applies to you, a statutory right to withdraw from a purchase within a set period. If you think something has gone wrong with a charge, please write to us at support@11-11works.com before disputing it with your bank; we would rather put it right directly.

If we suspend or terminate your account for a breach of these Terms (Section 8), we may end your subscription without a refund, except where the law requires otherwise.

What Premium does and does not promise

Premium unlocks features of the platform. It does not guarantee matches, responses, introductions, a marriage, or any other outcome, and nothing in this Section should be read as promising one.

Your payment details

We never receive or store your full card number. Card and payment details are entered directly with Stripe, Apple, or Google — whichever is billing you — and are handled under that company’s own terms and privacy policy. Our Privacy Policy explains what payment-related information we do receive and keep.

8. Account Suspension and Termination

Eleven-Eleven Works LLC reserves the right to suspend or permanently terminate your account at any time, with or without notice, if we determine that you have:

  • Violated any provision of these Terms
  • Provided false or misleading information during registration
  • Engaged in conduct harmful to other users or the platform
  • Engaged in or facilitated any CSAE-related conduct
  • Acted in a manner inconsistent with the spirit of a safe matrimony community

If we suspend or remove your account, you can appeal. Section 8 of our Acceptable Use Policy sets out how: email us with the subject Account Appeal within 30 days, from the address registered to the account. We acknowledge within 3 business days and decide within 10.

You may also delete your account at any time via the in-app account settings (Settings → Delete Account) or, if you no longer have the app installed, by contacting us at support@11-11works.com. Full instructions, and details of what is deleted and what is retained, are on our Delete Your Account page. Deleting your account does not erase reports or evidence relating to conduct on the platform, which we retain for safety and abuse-investigation purposes as described in our Privacy Policy. Deleting your account cancels a subscription bought on the web, but not one bought through Google Play or the App Store — cancel a store subscription first, as described in Section 7. Termination does not affect any legal obligations that survive under these Terms.

9. Disclaimers and Limitation of Liability

Vivaha is provided on an “as is” and “as available” basis. Eleven-Eleven Works LLC makes no warranties, express or implied, regarding the platform’s availability, accuracy, or fitness for a particular purpose. To the fullest extent permitted by law, Eleven-Eleven Works LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform.

10. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. Continued use of Vivaha after any change constitutes your acceptance of the updated Terms. We encourage you to review this page periodically.

11. Governing Law

These Terms are governed by the laws of the State of Illinois, United States, without regard to conflict-of-law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Cook County, Illinois.

12. Contact Us

If you have questions about these Terms, please contact:

Eleven-Eleven Works LLC2045 W Grand Ave Ste B #239871Chicago, IL 60612, USA Email: support@11-11works.com