Contact & Support
Vivaha is operated by Eleven-Eleven Works LLC. Whatever you need help with, you can reach a person at the address below — you do not need the app installed to contact us.
1. General Support
Email: support@11-11works.com Phone: (872) 228-7783So we can help you quickly, please include the email address registered to your Vivaha account and a short description of the problem. Please do not send us your password — we will never ask for it.
2. Reporting a User or a Safety Concern
The fastest way to report someone is in the app: open their profile, tap the ⋮ menu, and choose Report or Block. Reports go straight to our moderation team, and reporting a user blocks them from you immediately.
If you cannot use the app, email support@11-11works.com with the subject Abuse Report. What is and is not allowed is set out in our Acceptable Use Policy.
If someone is in immediate danger, contact your local emergency services first. We are not an emergency service. Where conduct may be criminal we cooperate with law enforcement, and Section 5 of our Terms of Service explains how law-enforcement requests should be sent to us and how we respond.
Child safety concerns
Reports involving child safety, CSAE, or CSAM are treated with the highest priority and reviewed ahead of everything else. Report them in the app using the Child Safety category, or email support@11-11works.com with the subject Child Safety Report. See our Child Safety & CSAE Policy for how we handle these.
3. Account Deletion
You can delete your account in the app under Settings → Delete Account. If you no longer have the app installed, see Delete Your Account for how to request deletion by email, and for exactly what is deleted and what is retained.
4. Subscriptions and Billing
Who to contact about a Vivaha Premium subscription depends on where you bought it, because that determines who takes the payment:
- Bought on the web: billed by Eleven-Eleven Works LLC through Stripe. Cancellations and refunds are handled by us — manage it from Premium in Vivaha on the web, which opens the Stripe billing portal, or email us
- Bought on Android: billed by Google. Cancel at Google Play Store → Menu → Subscriptions; refunds are decided by Google
- Bought on iPhone / iPad: billed by Apple. Cancel at Settings → your name → Subscriptions; refunds are decided by Apple
Prices are on our Premium Pricing page, and cancellation timing, failed payments and refunds are covered by our Refund Policy. If a charge looks wrong, email support@11-11works.com before disputing it with your bank.
5. Privacy and Data Requests
To access, correct, export, or restrict your personal data, email support@11-11works.com with the subject Privacy Request. Your rights and how we handle these requests are set out in our Privacy Policy.